Terms of Service
Effective and last updated: 10 October 2026
These Terms of Service (“Terms”) govern your use of the Wellward website and your purchase of the personalized 7-Day Wellward Blueprint (“Blueprint”) from Wellward (“Wellward”, “we”, “us” or “our”). By using our website or completing a purchase, you agree to these Terms.
1. About Wellward
Wellward is a digital wellbeing product operated under the trading name Wellward. Wellward operates from Sandton, Johannesburg, South Africa. Wellward provides general wellbeing guidance through a personalized seven-day Blueprint. Wellward does not provide medical care, clinical diagnosis or treatment.
2. The product
The Blueprint is a personalized digital product that may include meal suggestions, recipes, grocery guidance, daily wellbeing actions, weekly habits and related content. It is created using information you provide through the Wellward assessment (quiz) and related inputs. Content is for general wellbeing purposes only.
3. Eligibility and lawful use
You must be at least 18 years old and able to enter into a binding agreement to use Wellward and purchase a Blueprint. You agree to use the service lawfully, provide accurate information where requested, and not misuse, reverse engineer, scrape, resell, reproduce or redistribute the Blueprint or underlying materials except as expressly permitted for your personal use.
4. Quiz information and personalization
Your Blueprint is personalized using quiz responses and related profile information you supply, which may include goals, routine and lifestyle details, dietary preferences, allergies or avoidances, and other wellbeing-related inputs. You are responsible for the accuracy and completeness of information you provide. Wellward relies on that information when generating your Blueprint.
5. Purchase, pricing and billing
The current price of the 7-Day Wellward Blueprint is displayed before you complete purchase (currently R149.99 once-off, subject to change for future purchases). Payment is a one-time charge. There is no subscription, no automatic renewal and no recurring billing unless we clearly introduce and you separately accept a different offer in future.
6. Digital delivery and access
The Blueprint is a digital product. After successful payment, Wellward generates your Blueprint and provides secure digital access, including through transactional email and secure links. Returning customers may recover access through our recovery page at Find my Blueprint. Delivery times may vary while generation completes; we do not guarantee an exact completion time.
7. Wellness disclaimer
Wellward provides general wellbeing guidance only. It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition. The Blueprint does not replace advice from a qualified healthcare professional. If you have a medical condition, symptoms that concern you, or prescribed dietary requirements, consult an appropriate professional and follow their guidance.
8. Intellectual property and licence
Wellward and its content, branding, software and generated Blueprint materials are owned by or licensed to Wellward. When you purchase a Blueprint, we grant you a personal, non-exclusive, non-transferable licence to access and use your Blueprint for your own private, non-commercial use. You may not copy, sell, publish, sublicense or commercially exploit the Blueprint or any substantial part of it.
9. Service availability
We aim to keep Wellward available and reliable, but the service may be interrupted for maintenance, updates, security, third-party outages or events outside our reasonable control. We may update, improve or modify features over time.
10. Limitation of liability
To the fullest extent permitted by applicable South African law, Wellward is not liable for indirect, incidental or consequential loss arising from your use of the service or Blueprint. Our total liability for any claim relating to a specific purchase is limited to the amount you paid for that Blueprint, except where a greater liability cannot lawfully be excluded.
Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable South African law, including rights you may have under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 where they apply.
11. Refunds and cancellation
Refunds and cancellation are governed by our Refund & Cancellation Policy, which forms part of these Terms. Because Wellward is sold as a once-off digital product with no subscription, there is no recurring plan to cancel.
12. Privacy
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa. Disputes should first be raised with us at hello@wellward.co.za so we can try to resolve them in good faith.
14. Contact
For questions about these Terms, orders, access or support, contact hello@wellward.co.za or visit our Contact page.
15. Changes
We may update these Terms from time to time. The effective date at the top of this page shows when they were last updated. Continued use of the service after changes take effect constitutes acceptance of the updated Terms where permitted by law.