Refund & Cancellation Policy

Effective and last updated: 10 October 2026

This policy explains refunds and cancellation for purchases of the personalized 7-Day Wellward Blueprint (“Blueprint”) from Wellward(“Wellward”).

1. One-time digital purchase

Wellward is sold as a personalized digital product for a once-off payment (currently R149.99). There is no subscription, no automatic renewal and no recurring charge. Because there is no recurring billing plan, there is no ongoing subscription to cancel.

2. General approach to refunds

Purchases are generally final once creation or generation of your personalized Blueprint has begun, because the product is created specifically for you. Change-of-mind refunds are generally not offered after personalized generation has begun.

We may nevertheless consider or provide a refund where:

• —A duplicate payment occurred
• —Payment succeeded but Wellward cannot deliver or restore access after reasonable support attempts
• —There is a material defect or failure in the purchased service that cannot reasonably be remedied
• —A refund is otherwise required under applicable South African law

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable South African law, including rights you may have under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 where they apply.

3. Remedies before a refund

If you experience an access, delivery or quality issue, please contact us first. Before approving a refund for an eligible issue, we may reasonably attempt to:

• —Restore your secure Blueprint access
• —Correct a generation or delivery failure
• —Otherwise remedy the issue where possible

4. How to request help or a refund

Email hello@wellward.co.za with:

• —Your name
• —The email address used for purchase
• —A brief description of the issue

If you have lost access to your Blueprint, you may also use Find my Blueprint to request a secure access link.

5. Refund processing

If a refund is approved, it will be processed through the original payment method where possible. Timing may depend on Paystack, your bank or payment provider. We do not guarantee a specific refund arrival date.

6. Contact

For refund, access or order questions, contact hello@wellward.co.za.